Anonymous feedback
In the anonymous feedback forms collected after the training course. Feedback was generally positive (Very Good) or highly positive (Excellent) when participants were asked to comment on the delivery, content, handbook, mock tutorial, and location/timing of the training workshops (
Figure 1). Some improvements were suggested with regard to the handbook (improving pagination) and the mock tutorial. Specifically, major issues were raised by participants regarding the mock tutorial, particularly in the second session, as it was felt that this had been over-prepared and did not reflect a real tutorial situation. Based on this feedback, the mock tutorial was changed in the third session to a more spontaneous format, with training course participants taking part in the mock tutorial themselves.
Outstanding idea, well evangelised and explained! Should be rolled out as widely as is practicable. Training day was well-designed and mock tutorial run-through was a great idea. Very sensible and effective to do it on one day to provide an immersive experience. Splitting it into multiple shorter sessions would lessen the impact. Participant, session 1
Delivery and content really useful as I haven’t done much PBL. Mock tutorial was useful to see, including some amber (slightly problematic) behaviour. Makes sense to run the course on one day rather that prolong it. Participant, session 1
Really nice to see a mock tutorial, but it felt a bit staged (because they did it before). Participant, session 2
Only suggestion would be to use ‘less groomed’ students for the mock tutorial to make a more accurate experience for how it might work for real, as a way to show what would happen. Participant, session 2
Mock tutorial was very informative and gives a good idea of what to expect. Participant, session 3
Semi-structured interviews
From a pool of 22 eligible participants, I achieved data saturation after completing 10 interviews. The characteristics of participant responses during the interview are detailed in
Figure 2, with data coded as a positive response to the question (green), a mixed or negative response (amber), or a negative response (red).
For the most part, participants agreed that they had learned a retained a good part of the material presented in the tutor training course. Participants were provided positive feedback on knowledge transfer on the roles in a PBL tutorial and how to run a tutorial, on the use of peer- and self-assessments, and in the use of Bloom’s taxonomy (
Bloom, 1956). More mixed feedback was obtained on questions pertaining to the seven-step PBL model, gauging student engagement, how to guide students through the PBL assessment, and on the utility of the mock tutorial. The highest number of neutral/mixed responses was obtained for the question on managing group dynamics in a PBL setting – five out of ten participants did not feel that this had been adequately covered by the training course. Taken together, these data demonstrate that participants were quite comfortable with the more straightforward concepts covered in the course, but more complex issues concerning interpersonal relationships should be dealt with in more detail in future iterations of the course.
A sub-analysis was performed to assess if experience level had an effect on the depth of learning on the PBL tutor training course. Responses from junior members of staff (P4, P5, P7, P8) were somewhat different to those obtained from more experienced members of academic staff (P1, P2, P3, P6, P9, P10). Specifically, the more junior participants seemed to acquire knowledge more readily and retain it better, with a higher proportion of positive responses compared to staff members (85% vs. 77%, respectively).
Overall, the participants were forthcoming with their answers, providing elaborate responses to most questions. The thematic analysis resulted in three main themes that paint a comprehensive picture of the success and limitations of the PBL tutor training course. The themes were: I) pedagogical knowledge of PBL was obtained but needs to be reinforced by practice; II) the mock tutorial was a useful and relevant experience but requires improvement and; III) the PBL tutor training guide was a useful resource and should be retained in future training efforts (
Figure 3).
Theme I. Pedagogical knowledge of PBL was obtained but needs to be reinforced by practice.
This theme describes how well training course participants acquired and retained knowledge on the pedagogical support for PBL, according to the work experience of the participants. This theme sheds light on the efficacy of Level 1 of training course, in the context of staff who had also completed Level 3, i.e. acquiring hands-on experience as a tutor, followed by a critical evaluation of the tutor role. In order to better understand how this response was affected by different factors, four sub-themes were delineated, focused on understanding the purpose of using PBL, the steps of the PBL model, the different roles in a PBL tutorial, and the quality of knowledge transfer.
Participants seemed to clearly understand the importance, impact, and pedagogical support for the use of PBL.
I think the training course was a good introduction to the model, but I think actually going to the first tutorial with the students kind of really consolidated that. But I think going through that training course and knowing the background a bit gave me a bit more confidence in that first tutorial to at least appear to the students that I knew what I was doing. P2
I didn’t know anything about it beforehand, so the training was quite helpful and the handbook was really helpful because it was a period of time in between the two. I think I understood the concepts and why we were doing it. P6
I think the training was very clear and it was all laid out very well. P7
I think I’ve gained adequate knowledge, it’s just a question of practicing it. I understand what needs to be done, it’s just critical to implement in practice. P10
Most participants mentioned that they understood the seven-step PBL model and noted that this was clearly described during training and in the PBL tutor training guide, but some participants mentioned difficulty in remembering the steps in detail after some time had passed.
I think so. In the training session that you ran, you basically laid out all the different stages very well, and having that handbook really helped. I left that a bit, “oh my god, this is a lot to take in”, but then you take time to process it and then look through everything and actually it’s pretty straightforward. I thought I came out having done that better, I mean it all made sense to me. P8
I don’t think I could repeat them back to you now. P5
Could I remember them now, no, but I understand the process. P3
Many participants shed light on the importance of understanding the roles in PBL, but there was some doubt regarding the responsibility of the tutor in filling these roles, particularly the Chair role.
I think the training course and the booklet that you gave out as part of that training course very clearly defined those roles. P2
Yes, I [understand]. Definitely the Scribe. Chair, I think I do. I was sometimes a bit confused if it’s a student who has to be the chair. I don’t think they’re quite up to it yet. P10
Following the completion of the training course, most participants felt adequately prepared to run the PBL component of this module, but some aspects of how to assess PBL performance could be clarified further.
I was adequately prepared, but I think the students struggled a little bit with the peer assessments. I think we could get them to do more honest peer assessments earlier. We do some peer assessments like ‘rate the person in your group’ and they all put 5 out of 5 because they’re all their friends. I think I was fine with it. Self-assessments are interesting as well. I think all the students are all I would say quite harsh on themselves but generous to others. I think they see room for improvement in themselves but they’re not very good at being critical of others. P1
I thought the handbook alongside the training course gave me everything I needed to know to run those tutorials. P2
It’s one of those things, isn’t it? You’re as prepared as you can be, and then it’s about having that experience and knowing how to manage a room. P4
I think a few more guidelines on what the criteria are, as in what constitutes professional behaviour, would have been helpful, but I just read between the lines and kind of figured out what it was. P2
Theme II. The mock tutorial was a useful and relevant experience but requires improvement.
Several participants elaborated their answers on the challenges inherent in staging a performance of what would normally be a spontaneous event, while others provided broad non-detailed answers. The sub-themes that were generated were: the best format for the mock tutorial is to have training course participants act as the tutorial group, the mock tutorial provided a relevant real-life experience, and the implementation of technology would improve participant preparedness for the PBL tutorial setting.
Participants in the first two PBL tutor training sessions felt that the mock tutorial felt somewhat contrived, particularly those who attended the second session. The mock tutorial had initially been carried out by a number of graduate students under the direction of the course instructor as Chair, and certainly by the second time around, the students had become comfortable with their set roles in the group, leading to a somewhat rehearsed delivery. Based on anonymous feedback from course participants and the generous support from one particular colleague (P2), the mock tutorial was redesigned for the third set of trainees, in which the course participants experienced a PBL tutorial for themselves; participant P2 served as a ‘plant’ in the group and provided a brief presentation on a learning objective selected from the PBL problem. This was met with varying degrees of enthusiasm (bolstered by the provision of biscuits) but, in my opinion and the opinion of some course participants, made for a more relevant and valuable learning experience.
Yes. It gave us a chance to see real students doing it and to see what kind of problems may come up as well. It was useful. P7 – session 1
Yes, because it was really nice to see it in practice. The only downside was of course they were all really good at it, and I feel like it might have been useful for when they don’t want to say anything have a bit more idea of how to coax it out of them. P6 – session 2
I think it could have been better, because some of the students had done it before for another session, hadn’t they? So, if it was more fresh, I think it would have been better, because they knew already what the failures in the previous go had been, so it seemed a little bit rehearsed, if that makes sense. So, if it had been new students each time, I think it would have been better. P9 – session 2
It definitely helped, but because it was staged, it didn’t really prepare you for real life as well as I would like. P10 – session 2
I don’t know if there is any other way to do it…you’ve got to have a demonstration on how it works. We did it in two different ways. The first one when I was trained was when we had graduate students mocking up one and then in the second one I actually did a bit of a presentation. I think it was useful to see it but also to participate in it to see how it works. It’s something that sounds conceptually complex but it’s not, once you actually get down to do it. I think it’s good to sort out timings as well, because you’ve got this list of things to do, and you’re like, ‘will that work in an hour?’ and then it does. P1 – session 2
Yes, I did. I think I learned then about firstly the order in which to do things and exactly how those worked because it’s a model and it’s never a perfect system in every situation, it’s going to be different. So, it was interesting to see how that worked from a tutor point of view but also being in the tutorial and having that experience of how I fit in that tutee dynamic. I think being on that side of it helped. P4 – session 3
Participants reported that the mock tutorial provided effective preparation for PBL tutorials with students, but the issue of managing group dynamics was raised, particularly with regard to dealing with quiet or apprehensive students.
I think it’s good doing it in tutorial groups where you already know the students – with second year students you’ve had them in first year, so you know you their perceived strengths and weaknesses, you know the ones who you think you can rely on to be chatty and talk about things and the ones you need to push more. If you went blind into a group, it would be more difficult to gauge dynamics to start with. It would be nice to have some interaction with them before you try and do PBL I think. P1
I’m not sure the training course can prepare you for all scenarios. I was expecting silence from the students and actually I kind of got the opposite, where they were rather vocal and it was reining them in. But I don’t think that you can prepare for that in a training scenario, because you never know what you’re going to get in the real situation. P2
I think you provided something as much as possible to prepare us for what the tutorial was going to be like, but the unknown is what the group dynamics are, how many people are going to turn up on the day, how keen students are. My sessions were at 9 o’clock in the morning, and probably they’re not the most awake and the most motivated to do things. Not that there’s anything you can do about that. There’s so many factors. I think by the time we got around to the second one, they’d got into what was expected of them. P5
I think it helped me in terms of what the dynamic would be like and how to actually run the session, but my particular students really struggled with that. They weren’t very cooperative let’s say, so it was a lot of me having to lead everything. Nobody really wanted to be the scribe or the chair and it was, “I’m just going to sit here and look at you”. P8
Theme III. The PBL tutor training guide was a useful resource and should be retained in future training efforts.
Many participants mentioned the value of the PBL tutor training guide as a resource for late consultation, especially given the span of nearly four months between the training session and the first PBL tutorial.
Because there was quite a big gap between having the training course with you and the start of the academic year, I had to go again to the documentation and revise it. But that was fine, because you gave us a very nice guide, so I could just go and read through it again. P9
A number of participants noted the good pedagogical practice of providing a dynamic verbal/oral training session in person as well as a static resource for later reference.
Yes, we had a good training session with you and the booklet we got before, which was really useful. With good pedagogy in mind, you had a written thing and an oral delivery thing so you had a balance. The booklet is great to refer back to. P1
Some participants provided a critical appraisal of the contents of the PBL tutor training guide, with useful suggestions on how to provide more complete and comprehensive information to future PBL tutors.
I think the manual was very good and having all the learning objectives there for yourself to see was really useful. But I think perhaps the information was there, but we weren’t made aware of it, like the presentations that were given to the students beforehand. So, perhaps something to take into account is to tell all the tutors involved to take a look at those presentations because there’s some information there that wasn’t in the manual. I think that’s the only criticism. P9
One of the overarching themes from the thematic analysis is that while no participants felt completely unprepared for PBL delivery, there remains considerable variability in staff comfort with using this teaching technique and in the delivery of PBL tutorials. This finding was also reflected in student module assessments.
From discussing with other tutor groups, there is sometimes a substantial difference in what they have been briefed in terms of exactly how things are presented or learning objectives etc. I am aware that these are very well teething problems but it made it quite confusing during peer study sessions and helping each other on things when we have been told to do contradictory things... so maybe be more clear between tutors what exactly they are asking for so there’s a continuity between groups. As some have had a lot more information than others etc...other than that, very happy with the module, really enjoyed it, there should be more modules like this especially in terms of putting it into a case study; it makes the scenario relatable and easier to understand and retain. PBL module student, 2018-19 academic year